IT Help Desk Technician

Help Desk Technicians provide front-line technical support to our end users on a range of different issues. Key responsibilities will involve new user setup and problem-solving related to hardware, software, and peripherals. Help Desk Technicians’ primary focus is customer service first, and working as a team to ensure users’ needs are met in a friendly, positive, and timely manner.

About UCCO:

Underground Construction Co., Inc. has provided quality gas, power, airport fueling and telecom construction services for over 80 years. Since laying our first pipe in 1936, we have successfully completed thousands of government, commercial and private sector construction projects throughout the United States. Underground Construction Co., Inc. is one of the oldest and most respected contractors in the West. We continue to lead our industry in safety, quality, customer satisfaction and community service. Our complete and diverse range of construction services includes gas transmission and distribution, electrical transmission and distribution, airport fueling facilities, industrial and special projects, telecommunications, and utilities.

• Work and respond to help desk tickets in a timely and courteous manner
• Provide deskside and remote technical support to end users
• Comply with SOX requirements by completing appropriate new hire, termination, and change documentation
• Set up new I.T. equipment
  • Image laptops and desktops using SCCM
  • Set up monitors, docks, and essential desktop hardware
  • Order, set up, and support mobile devices (Primarily Apple)
• Set up user accounts and email (Active Directory and O365)
• Track and update company IT assets
• Perform other related duties as required

Supervisory Responsibilities

• None

Key Job Requirements

• Associate's Degree in Computer Science (or similar) with 1 year of related experience and/or training

• Must be able to communicate with end users effectively and efficiently through multiple communication platforms (email, chat, phone, text, tickets, etc.)
• Must be adaptable to changing work conditions and priorities
• Even though we work closely as a team, there are times when you must be able to work autonomously to complete tasks with little supervision
• Solid understanding of the Windows Operating System
• Experience in troubleshooting various technology issues
• Experience in troubleshooting and deploying mobile technology
• Ability to communicate and work effectively with vendors to provide additional support
• Experience using remote support tools
• Good understanding of Microsoft productivity tools (Microsoft Office)
• Preferred A+ or similar certification
• Ability to work extended hours when necessary for business needs
• Experience working in construction is a plus
• Demonstrated ability to work effectively in a team environment
• Ability and willingness to travel as needed
• Ability to maintain a valid drivers license

Physical Requirements

• Some lifting (up to 30 lbs.).
• Long hours on the computer and keyboard
• Prolonged periods of standing and/or walking
• Work to be conducted primarily in an office; however,IT some work may be completed at project or jobsite trailers sites

Pay- $ 69,000      - $ 75,000       /Annually *Depending on Experience  

Benefits include-- Medical, Dental, Vision, 401K

Our projects are regulated by federal and state laws which require all employees to successfully pass criminal background checks, MVR, and drug tests (post-employment and random testing).  The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time. This job description is subject to change at any time.

Our Company is an equal employment opportunity and affirmative action employer. Women, minorities, people with disabilities, and veterans are strongly encouraged to apply. 

EO/AA/Disability/Veteran Employer